Digital Commerce & Marketplaces

With digital platforms now almost ubiquitous in many markets, businesses are starting to contend with the next wave of innovation and change – with disruptors starting to find themselves being disrupted. Winners and losers are emerging at a faster pace than ever before: companies are required to be nimble and respond boldly to the opportunities and challenges that new technology and platforms present, while maintaining sight of their core customer, mission, and behaviour.

We work with brands and retailers, both established bricks and mortar operators and innovative digital pureplays, to harness opportunities across channels and ensure operating models are ready to deliver against customer expectations. Our capabilities include:

• Channel optimisation strategy, with particular focus on the rapidly changing role of marketplaces and social commerce
• Customer journey mapping and proposition development to meet evolving customer needs
• Marketplace model evaluation
• Optimising last mile logistics and customer service
• Developing strategies to take advantage of the emergence of voice commerce

We also support marketplaces themselves in innovating to remain relevant and to maximise the value they are able to create - as well as working with investors on some of the highest profile transactions in the space.

This is a fast-moving area where our experience and insights are evolving rapidly. If you're looking for a fresh perspective on your digital retail strategy, be that as a brand, a retailer, a manufacturer or an investor, get in touch to learn how we can help.